Do your team have ‘Working with Vulnerable People’ cards?
Yes. As a requirement each member of our team has a ‘Working with Vulnerable People’ card.

What happens after we make a booking with The Portrait Gallery?
A representative from our team will contact the photo day coordinator a few weeks before photo day to arrange data collection needed for photo day. Any questions you may have can be asked at this time. Four weeks prior to photo day one of our team members will deliver envelopes to the school to be handed out to each student. Our information sheets give parents clear instructions about photo day and how to order photographs.

What payment methods are accepted?
The Portrait Gallery accepts cash or credit card payments. Credit card payments can be made via our Online Ordering page. Click here to be redirected to this page.

Can our school get all the photographs taken for school use?
Yes, The Portrait Gallery provides each school with a CD with all individual photographs. If the school wishes to receive the group photos as well a CD will also be supplied.

How long before our photographs are delivered?
The best individual and group photographs are hand picked and all photographs are processed individually to ensure the best quality work. We pride ourselves in our work and try to keep turnaround time at a minimum. During peak times we aim to deliver photos within 6-8 weeks of photo day and 4-6 weeks during off-peak time. Please feel free to contact us for an update on delivery time.

Do you offer a refund if a parent is unhappy with a student’s photo?
Yes. We offer a 100% satisfaction guarantee. If for any reasons parents are not satisfied with the photos taken they can return them within 10 days for a full refund.

This money-back guarantee does not apply to downloading the digital portrait. Please make sure that you are happy with your hard-copy photo before downloading your digital portrait.

What added benefits do our school receive from The Portrait Gallery?
We offer the best, local service and top quality photographs. Your school will receive complimentary staff photographs, whole school photo, digital options and graduation packs. We also give the school access to use our online facilities to create your own yearbooks. As a fundraising opportunity we offer free family photos of siblings at your school and free I.D. cards to high schools. The school sells these family packs (we suggest for $15) and all proceeds go to your school. Each individual package consists of a cover that is custom-designed for each school and photographs are printed on high quality photographic paper.